Salary
Not Disclosed
Deadline
12 Nov 2026
Posted
31 Oct 2026
Location
Zanzibar
Job Description
The Technical Operations Manager is responsible for overseeing and managing all technical field operations within the assigned region, ensuring reliable network performance, service availability, and compliance with Service Level Agreements (SLAs).
The role involves planning, implementing, and maintaining fibre optic and wireless network infrastructure, managing incidents, supervising contractors, leading regional technical teams, and ensuring quality standards.
The manager also oversees network maintenance, subscriber service delivery, operational costs, and secure data transmission.
Responsibilities
- Manage all technical field operations within the assigned region in accordance with network standards and SLAs.
- Plan, design, implement, manage, and optimise FTTx Outside Plant (OSP) infrastructure.
- Oversee preventive and reactive maintenance of Metro, FTTx, and Backbone infrastructure for B2B and B2C services.
- Ensure maintenance activities meet preventive maintenance (PM) schedule targets.
- Lead incident management to ensure MTTR and SLA compliance.
- Conduct root-cause analysis and implement corrective actions.
- Ensure quality control (QC) checks on completed maintenance and installation work.
- Address recurring technical quality issues and implement improvements.
- Oversee wireless PtP and PtMP infrastructure operations where applicable.
- Supervise subscriber service delivery, including connections and technical support.
- Ensure service delivery meets agreed SLAs and quality standards.
- Manage regional contractors and ensure accountability for service quality and SLA performance.
- Lead and develop regional technical teams, including team leaders, QC technicians, and field operations technicians.
- Coordinate regional on-call schedules and technical support.
- Implement backup encryption and secure data transmission procedures.
Requirements
- Minimum of 4+ years of hands-on experience in telecommunications field operations or network maintenance.
- Experience managing regional or multi-site technical operations.
- Practical experience in fibre optic and wireless network infrastructure.
- Knowledge of FTTx OSP operations and maintenance.
- Experience in incident management, SLA governance, and MTTR monitoring.
- Knowledge of fibre testing standards, including OTDR, splice loss, and power budgets.
- Proven ability to manage contractors and technical teams.
- Willingness to be based in or travel extensively within the assigned region.
- Valid driver's licence is required.
Qualifications
- Bachelor's degree in Telecommunications.
- Bachelor's degree in Electrical Engineering.
- Alternatively, a degree in a related technical field.
Skills
FTTx and fibre optic network operations.
Outside Plant (OSP) design
installation
and maintenance.
Metro
backbone
and access network management.
Wireless Point-to-Point (PtP) and Point-to-Multipoint (PtMP) operations.
Network incident and problem management.
SLA management and governance.
Mean Time to Repair/Resolve (MTTR) monitoring.
Fibre testing and troubleshooting
including OTDR.
Fibre splicing and optical loss measurement.
Power budget analysis.
Preventive and corrective maintenance planning.
Root-cause analysis and problem-solving.
Quality control and assurance.
Contractor and vendor management.
Technical team leadership and staff development.
Project planning and operational management.
Network security
backup encryption
and secure data transmission.
Communication
reporting
and decision-making.
Location