Network Operations Specialist

Responsibilities

• Monitor core network and IT system dashboards for alarms and performance anomalies.
• Acknowledge and respond to alarms within defined response times.
• Log and categorise network alarms and events.
• Report network capacity and performance trends to the Network Operations Manager.
• Perform service activation according to provisioning requests and approved HLD/LLD designs.
• Test and verify activated services before customer handover.
• Troubleshoot network problems and restore services using established procedures.
• Handle technical escalations from Customer Care and other teams.
• Respond to and investigate network incidents.
• Escalate complex incidents to senior network specialists or managers.
• Keep Customer Care and stakeholders updated on incident progress.
• Ensure network security, device access controls, configuration backups, and security hardening.
• Maintain system configurations, customer service records, and audit documentation.
• Ensure compliance with regulatory, licensing, and revenue assurance requirements.
• Resolve audit findings within agreed timelines.
• Prepare daily and weekly network operations performance reports

Requirements

• 2–4 years of experience in NOC monitoring or network operations.
• Practical experience monitoring network infrastructure and IT systems.
• Experience handling network alarms, incidents, and technical escalations.
• Knowledge of network troubleshooting and service restoration procedures.
• Understanding of service provisioning and activation.
• Knowledge of network security controls and configuration backups.
• Ability to maintain accurate technical records and prepare operational reports.
• Ability to work reliably in a 24/7 NOC shift environment.
• Valid driver's licence where regional travel is required.

Qualifications

• Bachelor's degree in Telecommunications.
• Bachelor's degree in Information Technology (IT).
• Alternatively, a degree in a related field.

Skills