Network Operations Specialist

Responsibilities

• Monitor core network and IT system dashboards for alarms and performance anomalies, acknowledging and responding to alarms within defined response times.
• Log and categorise every alarm and event, and report capacity or performance trends to the Network Operations Manager.
• Perform service activation tasks according to provisioning requests and approved High-Level Design (HLD) and Low-Level Design (LLD) specifications within agreed turnaround times (TATs).
• Test and verify activated services with customers or field teams before handover, and update activation records.
• Troubleshoot network issues and restore services using established procedures and runbooks.
• Handle technical escalations for network-related tickets from Customer Care and other teams.
• Respond to and triage incidents, escalating them to the Core Network Specialist or Network Operations Manager with complete diagnostic information when necessary.
• Keep Customer Care and affected stakeholders informed about incident status until services are fully restored.
• Ensure network security controls, including device access, configuration backups, and security hardening standards.
• Ensure compliance with applicable regulatory and licensing obligations.
• Maintain system configurations, customer service records, and audit documentation in accordance with revenue assurance requirements.
• Resolve audit findings within agreed timelines.
• Contribute to daily and weekly network operations performance reports, escalating issues promptly when necessary.

Requirements

• 2–4 years of experience in Network Operations Centre (NOC) monitoring or network operations.
• A valid driver's licence where regional travel is required.
• Availability to work in a NOC environment, including 24/7 shift coverage as required.
• Experience monitoring network infrastructure and IT systems.
• Ability to identify, acknowledge, categorise, and respond to network alarms.
• Ability to troubleshoot network incidents and restore services using established procedures.
• Experience handling technical escalations and coordinating incident resolution.
• Ability to perform service provisioning and activation according to approved technical designs.
• Knowledge of network security controls and configuration management.
• Ability to maintain accurate operational records and prepare performance reports.
• Understanding of regulatory compliance, licensing obligations, and revenue assurance requirements.

Qualifications

• Bachelor's degree in Telecommunications.
• Bachelor's degree in Information Technology (IT).
• Alternatively, a degree in a related field.

Skills