Salary
Not Disclosed
Deadline
12 Nov 2026
Posted
31 Oct 2026
Location
Dar es Salaam
Job Description
The Field Operations Technician is responsible for performing preventive and corrective maintenance of regional Outside Plant (OSP) and wireless network infrastructure.
The role involves diagnosing and repairing network faults, supporting subscriber installations, managing contractors, ensuring service quality, and maintaining network equipment and inventory.
The technician also ensures compliance with health, safety, and environmental (HSE) standards while supporting reliable service delivery and customer satisfaction.
Responsibilities
- Execute preventive maintenance rounds on regional OSP and wireless infrastructure according to schedule.
- Diagnose and repair network faults within target response and repair times.
- Confirm service restoration with the Network Operations Centre (NOC).
- Escalate faults requiring specialist or contractor support.
- Support subscriber installation, maintenance, and technical support activities.
- Escalate potential SLA breaches and Mean Time to Resolve (MTTR) issues affecting customer experience.
- Maintain quality of work and comply with quality control standards.
- Manage regional contractors and ensure compliance with SLA and quality requirements.
- Reduce regional operational costs through effective material consumption and work-order reviews.
- Maintain and monitor field equipment inventory.
- Follow HSE procedures during roadside, travel, and field operations.
- Participate in regional on-call duties and emergency support.
Requirements
- 1–3 years of experience in telecommunications field maintenance, installation, or a related technical trade.
- Practical knowledge of network maintenance and troubleshooting.
- Experience supporting field installations and service restoration.
- Ability to work independently in a regional field environment.
- Reliability and safety awareness.
- Willingness to travel within the assigned region.
- Ability to participate in regional on-call duties.
- Valid driver's licence where regional travel is required.
Qualifications
- Bachelor's degree in Telecommunications.
- Bachelor's degree in Information Technology (IT).
- Alternatively, a degree in a related technical field.
Skills
Network troubleshooting and fault diagnosis.
Fibre optic and wireless network maintenance.
Outside Plant (OSP) infrastructure maintenance.
Preventive and corrective maintenance.
Subscriber installation and technical support.
Network fault escalation and service restoration.
SLA and MTTR monitoring.
Contractor and vendor management.
Inventory and materials management.
Work-order management and reporting.
Quality control and assurance.
Health
Safety and Environmental (HSE) compliance.
Communication and teamwork.
Problem-solving and decision-making.
Ability to work independently with limited supervision.
Time management and regional field coordination.
Location