Salary
negotiable
Deadline
15 Oct 2026
Posted
05 Oct 2026
Location
ARUSHA, TANZANIA
Job Description
We are looking for a motivated and customer-focused Customer Service Leader to lead our customer service team, ensure excellent customer experience, handle customer inquiries and complaints, and provide effective after-sales support for our solar products and solutions.
Responsibilities
- Lead and supervise the Customer Service team.
- Handle customer inquiries, complaints and requests professionally and promptly.
- Coordinate after-sales services, warranty claims and customer follow-ups.
- Support the Sales team in responding to customer inquiries and following up on leads.
- Ensure customers receive accurate information about solar products and services.
- Monitor customer satisfaction and recommend improvements.
- Prepare customer service reports and maintain accurate customer records.
- Coordinate with Sales, Technical and other departments to resolve customer issues
Qualifications
- Diploma or Bachelor’s Degree in Business Administration, Marketing, Sales, Customer Service or a related field.
- At least 2–3 years of experience in Customer Service, Sales Support or a related role.
- Previous supervisory or team leadership experience is an added advantage.
- Experience in the renewable energy, electrical or electronics industry is another added advantage.
Skills
Good computer skills and ability to use Microsoft Office applications.
Location